Red Dryer Banner
Should you wish to return an item purchased from SPL (2021 Ltd), firstly please contact our Customer Services Team to discuss this on 0800 787 7363 or (07) 824 5790.
If your return is authorised by our team for one of the reasons outlined below, we will then send you an ‘Authorisation to Return Goods for Inspection Form’. This form must be sent back to us with the item/s we have authorised for you to return, within 7 working days of purchase and invoice. Please note that there may be a restocking fee applicable.
The item/s for return must be in the full purchased quantity, unused, in the original packaging in saleable condition.
The reasons we may authorise item/s for return are:-
- The item/s has been on backorder and since the original order date, it/they are no longer required by yourselves/ the customer.
- You have called to discuss your wish to return the item/s within 7 days of purchase of the item/s.
- The item/s has been supplied incorrectly.
- The item/s supplied are faulty. We will look to repair the item/s if possible, rather than issue a credit, depending on the circumstances.